Orders may require additional time for dispatch and delivery due to the current Covid-19 restrictions and Australia Post delays.
FREE EXPRESS SHIPPING ON ORDERS OVER $150
Shopping Cart

Exchange, Refunds & Replacements

Blister Refund Policy

We stand by our guarantee of no blisters, but should this occur after using our socks, you may return your purchase for a refund within 30 days of purchase.

 

All other exchanges, refunds and replacements policy

Should one of the following occur, you may return your items within 14 days of purchase for an exchange, replacement or refund.

  • If you are not satisfied with one or more of our products at the time you receive it
  • If one of our products does not perform to your satisfaction
  • If you have purchased the wrong size
  • If your item is faulty
  • If you have received an item different to what you ordered

 

For all exchanges, refunds and replacements, you must comply to the below.

  • Notify us via phone or email (info@wrightsock.com.au)
  • We will email you our returns/exchange form
  • Return the socks you wish to be refunded/exchanged back to us, along with the returns/exchange form filled out with your details.
  • Items must be returned in original condition, along with the original packaging you received this in, with the exception of blisters occurring
  • Once we receive your return, you will be notified (see below for further details on our procedure following receipt of your returned items)

 

Return Postage

  • You will be responsible for paying for your own shipping costs to return your item for a refund or exchange for exchange, change of mind or blisters
  • Shipping costs are non-refundable.
  • If exchanging, Wrightsock Australia will be liable for shipping the new item that is posted to you, we will post your exchange via traceable standard service.
  • If you have received a damaged item or an item different to what was ordered, Wrightsock Australia will provide you with a return label.
  • Wrightsock Australia strongly advises using a tracked shipping service or purchasing shipping insurance. Unfortunately, we are unable to guarantee that we will receive your returned item without tracking.

 

Refunds for change of mind (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a refund will be applied to your original method of payment (card, PayPal, Afterpay).

Refunds will be processed to the amount paid for the item. EG; If purchased on sale or a discount was applied, your refund will be issued at the sale price paid.

 

Refunds for blisters

Once your return is received, we will send you an email to notify you that we have received your returned item.

Your refund will be processed, and a refund will be applied to your original method of payment (card, PayPal, Afterpay).

Refunds will be processed to the amount paid for the item. EG; If purchased on sale or a discount was applied, your refund will be issued at the sale price paid.

 

Exchanges

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item/s and confirm the approval/rejection of your returns and availably of the new item required.

If the style or size you are wanting to change to is unavailable at the time of Wrightsock receiving your return, we will suggest an alternative style, provide an option to wait for new stock, or issue a refund for the returned item.

Once your new item is shipped, we will update your order with the new tracking number and you will receive a shipping confirmation.

 

Return / Exchange if purchased from a Wrightsock wholesaler

Please contact the store you originally purchased your items from. They may require a proof of purchase to process your return/exchange.

If the item you would like to exchange to is not available in store, the retailer may contact Wrightsock Australia to arrange the exchange, which may take 7-10 business days to process.

 

Receiving a faulty item

All our orders are checked prior to dispatched, but if the unfortunate occurs and you happen to receive a faulty item, please contact our team immediately on info@wrightsock.com.au to arrange a replacement. We will require your order number and a photo of the fault item.

 

Receiving an incorrect item

If you happen to receive an item different to what you had ordered, please contact our team immediately on info@wrightsock.com.au to arrange the exchange. We will require your order number and a photo of the incorrect item.